Return Policy – piXelmart

Effective Date: 01/04/2025

At piXelmart, we connect customers with verified service providers. Since we deal in digital and professional services, returns work differently from physical products. Please read our policy carefully before placing an order.

✅ 1. Service Booking Cancellation

  • Customers can cancel a service before work starts and get a 100% refund (after payment gateway deductions, if any).

  • If work has already started, refund eligibility depends on service stage & vendor policy.

❌ 2. Non-Refundable Situations

Refunds will not be provided if:

  • Service is fully delivered as per agreed scope

  • Delay happened due to client’s non-response or missing inputs

  • Client changes mind after work completion

  • Custom / personalized services have already begun

🔄 3. Revision Instead of Refund

If client is not satisfied:

  • We first encourage free revision as per vendor’s policy

  • Refund is considered only if:

    • Vendor fails to deliver

    • Work quality is significantly different from agreed scope

💳 4. Refund Processing Timeline

  • Approved refunds are processed within 5–7 working days

  • Refund will be credited to original payment method only

🛡️ 5. piXelTrust™ Protection

Your payment is held securely under piXelTrust™ and released to vendor only after service delivery confirmation — ensuring safe transactions for both sides.

👤 6. Vendor Responsibility

All vendors on piXelmart are independent service providers. Refund decisions depend on:

  • Agreed service scope

  • Delivery timeline

  • Communication records

📞 7. Contact Us

For refund or dispute support, contact:

📧 Email: info@pixelmart.in
🌐 Website: www.pixelmart.in